FAQ

Asked before you did.

The questions every buyer asks, answered straight. If yours is not here, email us and we reply, usually the same day.

What do I actually own?

Everything. The domain sits in your Cloudflare account, the code in your GitHub, the CMS in your Sanity account, and the Google Business Profile and analytics in your Google account. We are added as a collaborator to build, and you can remove us whenever you like. The site keeps working either way.

Why are your prices published?

Because Onlineify is a product, not a quote. Three tiers with fixed scope, a menu of add-ons with fixed prices, and nothing negotiated behind closed doors. You can see the full cost of your build before you ever speak to us.

How long does a build take?

Two to four weeks depending on tier, following a fixed sequence: kickoff, foundations, build, review, launch. Rush delivery compresses it to two weeks for 20 percent on the tier price, capacity permitting.

Do you use WordPress?

No. We build on Astro, a modern framework that ships fast, static pages. There are no plugins to patch, no security updates to babysit, and no maintenance fee for keeping the lights on. You edit your content through Sanity, a clean CMS in your own account.

How does paying work?

A £250 deposit holds your build slot, and it comes off the total rather than sitting on top of it. After the kickoff call you either settle the balance in full, or split it in half: half then, half before launch. The total is the same either way, and there is no discount for choosing one over the other, because the published price is the price.

Is there anything to pay after launch?

Only if you want it. Self manage for free, with pay as you go support when you want it, or pick a monthly continuation plan for care, SEO or email. Plans start from £59 a month, you can switch or cancel any time, and leaving never breaks the site.

I already have a website. Can you move it?

Yes. Migration from an existing site is a published add-on from £250, covering content import into your new build. The redesign itself is what the build is.

What if I need something that is not on the menu?

We tell you, and we point you to someone who does it well. Complex ecommerce beyond about 100 products, full brand identity projects and custom software builds sit outside the product, and we would rather refer you out than improvise on your money.

What support comes with the build?

A support window from launch: 30 days on Lite, 90 days on Business, 120 days on Plus. After that you are covered by a continuation plan if you choose one, or pay as you go edits with published prices if you self manage.

Who actually does the work?

Onlineify does, directly. No account managers, no outsourcing, no handoffs down a chain. We build your site, and we are who you email afterwards. Nothing about it gets farmed out to a third party.

Still deciding? See how the build runs, check the pricing, or ask us directly.